RETURN AND EXCHANGE POLICY
Returns & Exchange
Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Please note that Return/exchange will be only applicable for those products which you receive in "Damage, Defective or Broken" condition. The company will then look into the matter and will initiate a process of resolution . In case of returning any item, buyers are requested to send a picture of the item to be returned by sending email at firstname.lastname@example.org
To return any purchased item, buyers are required to follow below mentioned steps-
- Write an email that should contain your order number, product that is supposed to be returned along with required bank details so that we can refund your due amount as soon as possible. Please make sure that provided bank details are error free or else liiws.com will not be responsible in any manner.
- Soon after our executive will receive an email regarding any item to be returned, they will send you a mail by mentioning mailing address to that you can send back the product. Also, there will be date mentioned in email before that the concerned product should be dispatched.
- It is required to pack the item in its original packaging and seal it properly the way it was at the time of receiving. Don’t forget to use bubble wrap to be sure that the item doesn't get damaged while shipping.
- Once the product has been shipped by you to the mentioned mailing address, send us an email at email@example.com along with the tracking number. In absence of tracking number, we will not be able to track the returned item and could be lost in transit.
- Once we will receive the product and our sellers will approve it free from any defect, your due amount will be credited to your provided bank account as mentioned above.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Surat, Surat, 395010 surat GJ, India.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Surat, Surat, 395010 surat GJ, India
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over Rs-200, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.